www Responsible Gaming
Enjoy gaming as entertainment — within safe limits. www provides all the tools and support you need to stay protected.
Our Commitment to Responsible Gaming
www believes that online betting and casino gaming is a form of entertainment — not a source of income or a solution to financial problems.
To open an account at www and take part in any betting or casino activity, you must be at least 21 years old. We enforce this requirement strictly and verify identity at registration. If anyone underage attempts to use our platform, their account will be closed immediately.
Responsible gaming means setting your own limits before you play — how much time you will spend, how much money you will use, and when you will take a break. Reading www's Terms and Conditions will give you full details on our platform's restrictions and user responsibilities.
If interest in gaming ever turns into a compulsion, that is a serious matter. On this page we honestly discuss how to recognise those signs, tools to help you stay in control, and where to find support.
Age 21+ Restriction
Age verification is an essential part of our platform.
- Date of birth verification is mandatory at registration
- Suspicious accounts are reviewed at any time
- Deposits by underage users are fully refunded
- Parents can request an account block
- Logging out and password protection on shared family devices is required
- Active monitoring to detect underage users
Self-Control Tools
Take control of your own protection — www will support you at every step.
Set Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Once set, it takes effect immediately; increasing a limit requires a 24-hour wait.
Session Time Limit
Set in advance the maximum time you want to play in a single session. When the time is up, you will be logged out automatically and will need to take a break before logging in again.
Self-Exclusion
From 30 days to permanent — you can suspend or permanently close your account for any duration. No promotional messages will be sent during this period.
View Activity History
You can view your full betting and deposit history at any time. This information helps you review your own spending patterns.
Cool-off Period
If you want to take a temporary break, set a cool-off period from 24 hours to 6 weeks. Your account will be locked during this time but will reopen automatically when the period ends.
Contact Support
Get help from our 24/7 live chat team to activate or change any tool. They can assist in both Bengali and English.
Warning Signs of Problem Gambling
If you notice any of the signs below in yourself or someone close to you, it is time to seek help.
- Betting beyond your set limit and depositing more each time in an attempt to chase losses.
- Gaming constantly on your mind — unable to focus on work, family, or studies.
- Taking loans or borrowing money from family and friends to place bets.
- Hiding the truth or lying to family about how much time or money you spend on gaming.
- Feeling restless, irritable, or anxious when unable to play.
- Repeatedly trying to stop but being unable to — each time telling yourself it is "just one last time" before starting again.
- Spending money set aside for essential needs (rent, food) on betting.
Where to Get Help
You do not have to face this alone — www's support team and professional counsellors are always here for you.
www 24/7 Live Chat
Our support team is available day and night in Bengali and English. Immediate help is available for self-exclusion, setting limits, or closing your account.
Email Support
If you want to send a detailed or written request, contact our support email. The team responds in both Bengali and English.
Family and Trusted Friends
Talk honestly with the people close to you. Support from family is often more effective than professional help alone. A family member can also make a request to have your account closed.
Professional mental health counsellors and counselling services are available in Bangladesh. If you feel that controlling your gaming habits is becoming difficult, speak with a mental health professional. Seeking this kind of help is not a sign of weakness — it is a brave and responsible step.
You will find answers to more questions about responsible gaming in our FAQ section, such as how to activate self-exclusion, change deposit limits, and recover your account.
Practical Tips for Safe Gaming
Following these habits will keep gaming a form of entertainment.
- Set a budget before you play — only spend an amount that, if lost, will not affect your daily life.
- Set a time limit — do not play for long stretches without a break; take regular breaks.
- Do not increase your bets to chase losses — this leads to even greater losses.
- Do not place bets while under the influence of alcohol or any other substance.
- Keep a balance with other activities — family, friends, sports.
- Avoid betting when you are feeling down or lonely.
- Never rely on betting as a source of income.
- Read www's Privacy Policy — learn how your information is kept secure.
Common Questions About Responsible Gaming
If you do not find the answer to your question below, ask us on live chat.